Refund Policy

1. General Refund Policy

Refunds are only available in the event of technical issues or problems with our website that prevent you from accessing the service you paid for. If you experience any technical difficulties, please contact our support team immediately so we can resolve the issue.

2. PDF Download - No Refunds

⚠️ IMPORTANT: Once you have downloaded any PDF study guide from our platform, you are expressly prohibited from requesting a refund. By downloading the PDF, you have received the digital product in its entirety. Digital products cannot be 'returned' once delivered, and therefore no refunds will be issued after a PDF download has been completed. This policy is strictly enforced.

3. Digital Product Nature

All our products are digital in nature and are delivered instantly upon purchase. This includes access to practice tests, exam simulators, and downloadable PDF materials. Due to the instant delivery and non-returnable nature of digital products, all sales are final unless there is a verifiable technical issue on our end.

4. Subscription Cancellation

You may cancel your subscription at any time to prevent future charges. However, canceling your subscription does not entitle you to a refund for the current billing period. Your access will remain active until the end of your paid period.

5. Technical Issues and Support

If you encounter any technical problems that prevent you from using our service, please contact us immediately at our support channel. We will work diligently to resolve any legitimate technical issues. Refunds for technical problems will only be considered if we are unable to resolve the issue within a reasonable timeframe.

6. Fraudulent Claims

Any attempt to fraudulently claim a refund after downloading PDF materials or after successfully using our service will result in immediate account termination and may be reported to the appropriate authorities. We maintain detailed logs of all user activities.

7. Processing Time

If a refund is approved due to legitimate technical issues, it will be processed within 5-10 business days to your original payment method. You will receive confirmation via email once the refund has been initiated.

8. Contact for Refund Requests

All refund requests must be submitted through our official support channels. Please provide detailed information about the technical issue you experienced, including screenshots if possible. We will review each request on a case-by-case basis.

Last updated: February 2026